Return Policy

At MEL, our hope is that you love your sleepwear as much as we do. In cases where you need to return product, please rest easy and find our return policy and process below. 

Return Policy

Please note that due to the small batch nature of our business, we are only able to return items within 14 days of delivery and for 1) a full refund to the original form of payment and 2) a size exchange, and only if your size is available at the time a return is initiated; otherwise, you will automatically receive a full refund. Please be aware that products purchased with a promo or influencer code cannot be returned or exchanged.

Return Process

  1. Returns must be made within 14 days of delivery; please kindly check the date of receipt before initiating a return. 
  2. Please email returns@melsleepwear.com to request a return and include "RETURN" in the subject line. 
  3. In the email, please include the following: 1) your order number 2) the reason for return and 3) whether you would like to return for a refund or a size exchange (please note the size and color ).
  4. The MEL team will respond back with a return label. Please note the customer will be responsible for the cost of the return shipping label. 
  5. As you prepare your return, please package your sleep garment(s) in the original recycled plastic packaging you received your item(s) in. 
  6. Sleep garment(s) must be in pristine condition defined as unwashed, unworn, undamaged and all tags attached. 

We appreciate you taking good care of your MEL sleepwear as you prepare your return. If you have any questions, please email returns@melsleepwear.com.